ITIL Assessment
This 12 day workshop is the answer to "what´s next" in your ITIL / ITSM journey. Now that you have invested a significant amount in ITIL/ITSM education and awareness training. You now understand the benefits to your organization in moving forward with your ITSM implementation program. Through a series of facilitated assessments, in-depth discussions with ITIL field experts and a structured, proven process, this workshop takes you to the next step by creating awareness within your team of the "current state" of ITIL processes in your organization. At the end of the assessment, the team will have built a prioritized plan for moving the organization ahead in its ITSM program.
Value Proposition:
- Optimize processes to increase ROI
- Minimize downtime and business interruption
- Improve productivity and operational efficiency
- Develop critical competence on ITIL & IT Service Management
- Understand the success and fail factors associated with applying best practices
- Run your organization as an IT Best Practice organization
- Develop the ability to measure and demonstrate service quality
- Increase capabilities of staff for realizing organizational change using ITIL
- Prepare the organization for ISO/IEC 20000 accreditation by understanding the foundations of ITIL practices
- Understand how to combine people, process, technology and partners in order to realize operational excellence
- Build trusted-advisor relationship