ITIL® Is The World's Most Popular IT Service Management Framework

It supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs. ITIL® provides comprehensive, practical, and proven guidance for establishing a service management system. It also provides a common language for businesses using IT-enabled services.

The ITIL® 4 Foundation is a 3-day classroom course based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment.

Some key learning objectives:

• Understand the key concepts of ITIL® service management.
• The ITIL® Guiding Principles, enabling organizations to adopt and adapt to the ITIL® service management framework.
• The purpose and components of the ITIL® Service Value System.
• The activities of the Service Value Chain.
• Various ITIL® practices and how they contribute the Service Value Chain activities.

The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL® 4, and participants need to pass the related certification exam to work towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Drive Stakeholder module provides guidance on establishing, maintaining, and developing effective service relationships at appropriate levels. It guides the organizations on a service journey in their service provider and consumer roles, supporting effective interaction and communication.

Some key learning objectives

• Understand how customer journeys are designed.
• Knowing how to target markets and stakeholders.
• Developing and fostering stakeholder relationships.
• Knowing how to collaborate effectively to ensure value creation.
• Aligning expectations and agreed-upon service details with services delivered.

The ITIL® 4 Specialist: High-Velocity IT course is designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. It will help aspiring organizations operate in a similar way to successful digitally native organizations. The course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The focus of these practices and technologies is on the rapid delivery of products and services to maximize value.

Some key learning objectives

• Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.
• Understanding the digital product lifecycle in terms of the ITIL® operating model.
• Understand the importance of the ITIL® guiding principles and other fundamental concepts for delivering high-velocity IT.
• Know how to contribute to achieving value with digital products.

The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module that will be a key component of both the ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.

Some key learning objectives

• Understand the key concepts of direction, planning, and improvement.
• Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context.
• Understand the role of Governance, Risk and Compliance and know how to integrate the principles and methods into the service value system.
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
• Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning, and improvement.

The ITIL® 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification offered by Auslyn Group adds a new perspective to the ITIL® suite and elevates the discussion around ITIL® concepts to a strategic level among business leaders and aspiring leaders.

Some key learning objectives

• Demonstrate the use of the ITIL® guiding principles in Digital and IT Strategy decisions and activities.
• Understand how to leverage digital strategy to react to digital disruption.
• Understand the relationship between the concepts of Digital and IT Strategy, the service value system, and the service value chain, and explain how to utilize them to create value.
• Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology.
• Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence.