Process Mapping & Design Bootcamp
Process Mapping & Design Bootcamp
Certificate: Certificate of Completion
Duration: 3 days
Course Delivery: Classroom (preferred) / Virtual
Language: English
Course Description:
Process mapping requires consistent dedication to work flows. Process mapping allows the student to observe what process was established, regardless of the process being “right” or “wrong”. Studying the process maps allows the student to view problems and/or opportunities clearly and objectively. Upon completion, the student can then make the determination if the maps are correct or incorrect and have the ability to modify as needed in a holistic, service-based approach.
This highly engaging course is designed to allow participants to experience the fundamentals of a process map for routine assessment, management and improvement within their organization.
Audience:
The Process Mapping Bootcamp course will be of interest to:
- Individuals who have the interest in understanding how processes work and identify improvement opportunities.
- Individuals needing to report on process efficiency and effectiveness.
- Management staff who have a need to create process flows, maps.
- Anyone needing to better understand the “how to’s” of process management lifecycle.
Learning Objectives:
Upon completion of this course, the learner will gain competencies in:
- Understanding how to identify your business processes.
- Knowing the importance of documenting current business processes.
- Identify the efficiency and effectiveness of existing business processes.
- Identify which processes need improvement.
- Understand how to identify and reduce risks.
- Identify non-value added processes.
- Determine existing process bottlenecks.
- Measurement and reporting via KPI’s and CSF’s.
Course Organizational Logistics:
- A maximum of 20 people can attend this course with 1 instructor.
- Classroom with U-shaped seating arrangement.
- Flex room allowing for students to walk around as exercises are being conducted.
- Whiteboard, flipchart, projector. Other flip charts will be provided for exercises.
- Course runs 08:00 – 5:00 each day.
Prerequisites:
No prerequisites are needed for this course. It is however, best if student understands basic concepts of processes, roles, responsibilities and IT Service Management basics
Course Material:
Participant reference material contains the concepts that are covered in the class and all the exercises.
Agenda:
| Day 1 | Day 2 | Day 3 |
|---|---|---|
| 1. Identify process improvement in general | 6. Identify necessary steps to plan a process improvement project | 11. Understanding the value of measurement |
| 2. Understand the multiple layers of business processes | 7. Develop a Scope of Work for the improvement project | 12. Defining KPI’s and CSF’s |
| 3. Identify company-specific examples of business processes | 8. Identify the Current Condition map | 13. Identify Non-Value add steps for a process map |
| 4. Identify a broken process | 9. Discover critical items to review on the maps | 14. Define Standard Operation Procedures (SOP’s) |
| 5. Know the definition of process improvement | 10. Determine Value-Add steps for a process map | 15. Identify SOP Categories |
| 16. Develop SOP’s a Directions |
