The integratedITSM™ System

Course Description: 

This course is designed for IT professionals seeking a deep understanding of systems thinking and its application within the broader context of IT and business operations. Participants will explore the critical role of systems thinking in fostering a holistic, organization-wide perspective that recognizes the complex interplay among various functions, practices, and processes.

At the heart of the program is the integratedITSM™ System, a framework that emphasizes the importance of viewing IT service management as a connected system rather than a series of isolated components. Through this lens, learners will gain insight into the relationships and dynamics that define effective systems, enabling them to drive performance, collaboration, and integration across their organizations.

This foundational approach equips IT and business leaders to improve organizational efficiency and deliver better business outcomes. Successful participants will receive a certificate that validates their understanding of the integratedITSM™ System and its principles.

Course Objectives

• Understand the principles of Systems Thinking within an IT context
• Explore the structure and purpose of the integratedITSM™ System
• Analyze the interconnectivity of ITSM components and their impact on organizational performance
• Develop actionable strategies for driving integration and collaboration across departments
• Prepare for the integratedITSM™ certification and future designation pathways

Course Structure
The course structure supports experiential learning, practical application, and concept reinforcement through:

• Real-world scenarios and discussion
• Interactive exercises focused on system dynamics
• Personal action planning for workplace implementation
• Study aids to reinforce vocabulary and key concepts

The integratedITSM™ System designation scheme
This course serves as the foundational certification in the integratedITSM™ designation scheme and is a prerequisite for all six advanced designations available within the framework.

Eligibility & Prerequisites
Prerequisite:

There are no formal prerequisites to take this certification course.

Eligibility Criteria for Certification Exam:

• Completion of the integratedITSM™ System education through an officially approved training course.

Exam Location:

The exam is administered online via a virtual proctor. An exam voucher is included with the course purchase.