Course Description: 

In today’s dynamic digital landscape, change is rapid and relentless — and at the heart of this transformation is IT. Auslyn Group’s three-day IT-Business Relationship Manager (IT-BRM®) Certification course equips professionals with the knowledge and practical tools required to thrive in this environment and become strategic BRMs that drive meaningful business outcomes.

The Business Relationship Manager (BRM) role is now more crucial than ever, serving as a vital link between IT and the broader business. As organizations increasingly rely on technology to deliver value, the need for individuals who can bridge communication gaps and align IT capabilities with business strategy continues to grow. A successful BRM understands not just the tech landscape but also the inner workings of the business — goals, processes, and evolving needs.

This certification program, offered by Auslyn Group, is built on proven frameworks and practical insights, designed to develop high-performing BRMs. Through engaging, hands-on learning and structured modules, participants will gain the capabilities to:

• Build and nurture strategic relationships between IT and business stakeholders
• Identify and communicate business value, aligning IT services with organizational goals
• Anticipate evolving business requirements and ensure IT responsiveness
• Support the business in realizing, measuring, and maximizing service value

Audience:

This course fundamentally targets the participants in the IT and business domains who wish to take first steps in managing the alignment between business, customers and all aspects needed from a service provider. This course and the related certification can be beneficial for the following roles:

• Professionals engaged in strategic planning, business analysis, service delivery, and process design
• IT leaders such as senior project managers, service portfolio managers, 

Learning Objectives:

At the end of this course, participants will be able to:

• Understand the purpose and key success factors for establishing a BRM practice
• Gain insights into the BRM organizational model and how to drive effective partnerships
• Learn the iBRMF and how to use tools, measurement and metrics to enhance performance across its phases
• Identify opportunities for maturity growth within your BRM practice
• Explore and apply essential tools including VoC, CTQ, Kano model, SIPOC, value stream mapping, and more
• Conduct value-based assessments of initiatives and projects
• Understand the BRM’s influence in Organizational Change Management initiatives

Prerequisites:

None, although a familiarity of IT Service Management Concepts will be beneficial. 



Course Agenda:

Exam Prerequisites

• There are no formal prerequisites. It is required that the participant has obtained training through an accredited course.

Exam Location

• Exam will be conducted online with a virtual proctor using an exam voucher which is included with the purchase of the course.