What is The New ITIL®?

The new ITIL® introduces major evolutions that make the framework more practical, flexible, and relevant for everyone working with digital products and services, across roles, teams, and organizations of all sizes.

📅 Join Our ITIL® V5 Webinar

Feb 11, 2pm ET/11am

Key Innovations Include:

Modern, Integrated and Comprehensive Approach

The new ITIL® provides guidance that works across the entire organization - from leadership and strategy through to day-to-day operations - helping teams collaborate, align priorities, and consistently create value in both stable and fast-changing environments.

AI-Native and Complexity-Ready

The new ITIL® helps professionals work effectively in complex, AI-enabled environments by providing practical guidance on how to adapt, make informed decisions, and manage change as technology, business needs, and customer expectations evolve.

Integration of Products and Services

The new ITIL® provides end-to-end lifecycle guidance for digital products and services, integrating both for holistic management and value.

Emphasis on Digital Experience

Digital experience is a core focus in the new ITIL®, helping professionals design, deliver, and improve digital products and services with greater visibility, collaboration, and understanding of how different stakeholders experience value.

Continuity with Previous Versions

The new ITIL® incorporates proven concepts and models from ITIL 4 and earlier, including the value system and guiding principles.

The New ITIL® Arrives Now to Address These Realities:

Digital-First, Product-Centric Enterprises Require Updated Guidance

Previous versions focused mainly on services; modern organizations manage

integrated products and services.

AI and Automation Are Reshaping Operations



The New ITIL® provides an AI-native approach that helps organizations adapt and innovate confidently.

Businesses Need Models That Support Agility and Rapid Change

The New ITIL® evolves to ensure adaptive, outcome-focused practices aligned with real-world needs.

Organizations Must Continually Demonstrate Measurable Value

The new framework strengthens the link between people, practices, and technology to drive sustainable business results.

Digital-First, Product-Centric Enterprises Require Updated Guidance

Previous versions focused mainly on services; modern organizations manage

integrated products and services.

AI and Automation Are Reshaping Operations



The New ITIL® provides an AI-native approach that helps organizations adapt and innovate confidently.

Businesses Need Models That Support Agility and Rapid Change

The New ITIL® evolves to ensure adaptive, outcome-focused practices aligned with real-world needs.

Organizations Must Continually Demonstrate Measurable Value

The new framework strengthens the link between people, practices, and technology to drive sustainable business results.

In Short:

ITIL® V5 evolves to match today’s AI-driven, fast-changing

environment, providing practical guidance that supports people across all roles and

organizations in delivering and improving digital products and services.