ITIL® Official Qualification Scheme
ITIL has led the IT Service Management (ITSM) industry with guidance, training, and certification programmes for more than 30 years.
ITIL 4 evolves this foundation with a holistic approach to ITSM, reframing established practices around customer experience, value streams, and digital transformation while aligning with contemporary ways of working, such as Lean1, Agile, and DevOps.
ITIL 4 provides the guidance organizations need to address service management challenges and utilize the potential of modern technology, including the emerging AI solutions. It is designed to ensure a flexible, coordinated, and integrated system for the effective governance and management of IT-enabled services.
ITIL® Official Qualification Scheme explanation
ITIL Foundation is a prerequisite for any ITIL 4 certification, except for the extension modules Acquiring and Managing Cloud Services, and Sustainability in Digital and IT that do not have any prerequisite.
ITIL 4 Practice Manager is awarded when the Create, Deliver and Support certification, and a) any FIVE individual practice-based certifications are achieved, or b) when the Create, Deliver and Support certification, and any ONE certification from the pre-bundled courses is achieved: Monitor, Support and Fulfil, Plan, Implement and Control, or Collaborate, Assure and Improve.
ITIL 4 Managing Professional is awarded when the Create, Deliver and Support, the Drive Stakeholder Value, the High-velocity IT, and the Direct, Plan and Improve certifications are achieved.
ITIL 4 Strategic Leader is awarded when the Digital and IT Strategy, and Direct, Plan and Improve certifications are achieved.
ITIL 4 Master is the highest designation, awarded when the ITIL Practice Manager, Managing Professional, and Strategic Leader designations are all achieved.
ITIL® Official Books and Practice Guides
ITIL 4 has a series of Official Books and Practice Guides, including:
● ITIL® 4 Foundation: the first Official Book of ITIL 4, the latest evolution of the most widely adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. ITIL® 4 Foundation provides readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working. It explains the concepts of the service management framework to support candidates studying for the ITIL® 4 Foundation exam and serves as a reference guide that practitioners can use in their work, further studies, and professional development.
Each of the higher level Official Books focuses on a different aspect of service management.
● ITIL® 4 Create, Deliver and Support addresses the cultural and team management aspects of product and service management. It provides an overview of tools and technologies which support service management and demonstrates how to integrate management practices into end-to-end value streams. ITIL® 4 Create, Deliver and Support is one of five ITIL® 4 Official Books, which build on the concepts introduced in ITIL® 4 Foundation.
● ITIL® 4 Direct, Plan and Improve supports the alignment of product and service management with modern business requirements. It drives successful organizational transformation and embeds continual improvement into organizational behaviour at every level.
● ITIL® 4 Drive Stakeholder Value provides guidance on establishing, maintaining, and developing effective service relationships at appropriate levels. It supports organizations in both service provider and consumer roles, promoting meaningful interaction and communication throughout the service journey.
● ITIL® 4 High-velocity IT addresses the specifics of digital transformation. It helps organizations to evolve toward a convergence of business and technology, or even to establish a new digital organization.
● ITIL® 4 Digital and IT Strategy focuses on the alignment of digital business strategy with IT strategy. It covers how disruption from new technologies impacts organizations and how businesses can adapt and respond to this disruption.
The ITIL Official Books are supported by the ITIL Official Practice Guides, which contain pragmatic, hands-on guidance that can be applied in the context of all ITIL Official Books. Each of the five higher level Official Books has relevant practices supporting them. The ITIL Official Books and Practice Guides, excluding the ITIL 4 Foundation Official Book, can be accessed online with a PeopleCert Plus membership.
