Take your XLA learning to the next level with an XLA Academy course from XLACollab. We

offer public open-enrollment training onsite and online, corporate on-site training, and custom-

built workshops on a variety of XLA related topics and areas.

This 2.5-day course introduces best practices for embracing XLAs and transforming into an

employee-focused organization. You will learn how to embed the Experience framework and

articulate the value of an experience-based culture.

We create engaging in-class experiences to keep you engaged, learn effectively, and set you up

for success.

• Learners take a Quick Start Assessment to understand current baseline, which we reference as we guide you through each phase of the Experience Framework.
• The hands-on activities not only allow you to understand the necessary steps within each phase of the framework (Envision, Enable, Execute & Embrace) but also to identify the next steps in your Journey.

Audience:

This Foundation course fundamentally targets the participants in the IT and business domains

who wish to take first steps in understanding the value of services and service delivery and the

“feelings” from the customers perspective. This course and the related certification can be

beneficial for the following roles:

• Executive Level Roles
• IT Support Staff
• IT Consultants
• Business Managers
• Business Process Owners
• Service Providers

Learning Objectives:

At the end of this course, participants will be able to:

• How to make XLA’s
• Know where you are and where you are going
• How to create your XLA’s
• How to get your XLA’s into operations
• How to innovate the experience you deliver
• Possible next steps of your journey

Prerequisites:

None, although a familiarity with IT service delivery will be beneficial.

Course Materials:

The XLA Foundation course includes the following course components:

• Course Manual Book (eBook or printed)
• Sample Questions
• Exam

Course Agenda: