The new ITIL® builds on its strong IT Service Management heritage, expanding into Digital

Product and Service Management. This Global Best Practice framework, developed with the

contribution of our global community, combines deep industry knowledge with real-world

insights. ITIL Foundation (Version 5) provides the fundamentals of digital product and service

management, combining proven principles with practical, role-aligned guidance. It is suitable for

organizations of any size and any industry, in the public and private sectors, and is now

essential for every role across the entire organization.

The new ITIL Foundation includes guidance on how to:

• manage products and services holistically across their lifecycle, enabling superior experiences
• turn knowledge into practical action to drive real growth
• be AI-native while remaining human-centric
• integrate digital and AI capabilities responsibly and effectively
• speak a common language to improve alignment and collaboration across teams.

Audience:

The new ITIL® Foundation course fundamentally targets the participants in the IT and business

domains who wish to take first steps in service management or who are familiar with earlier

versions of ITIL and/or other sources of industry best practice and wish to learn about the new

ITIL®. This course and the related certification can be beneficial for the following roles:

• IT Support Staff
• IT Consultants
• Business Managers
• Business Process Owners
• IT Developers

Learning Objectives:

At the end of this course, participants will be able to:

• Understand the key concepts of Digital product and service management.
• Service relationships.
• The new ITIL value system (ITIL VS)
• Governance in the ITIL Guiding Principles
• Value streams: mapping and management.
• Continual improvement.
• The four dimensions of product and service management.
• ITIL and other framework integrations
• Learn the various ITIL practices and how they contribute to value chain activities.

Prerequisites:

None, although a familiarity with IT service delivery will be beneficial.

Course Materials:

The new ITIL® Foundation Bridge course includes the following course components:

• Course Book (eBook or printed)
• ITIL4 Publication pdf
• Sample Questions
• Proctored Exam

Course Agenda: